OUR REFUND POLICY
Vision Traders, because we offer a digitally downloadable goods (classed as non-tangible irrevocable goods) we do not issue give refunds once the order is processed and the product is delivered.
As our valued customer, it is your are responsibility to understanding this upon purchasing any course module on our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
We DO honor requests for refund for the following reasons.
Non-delivery of the product: due to some technical issues that could arise regarding an activation code not mailed to you via e-mail from us, we will ensure this is done once notified but if we cannot resolve it a full refund would be given.
Download issues: If the activation code is not working or having problems while downloading the course modules. We would first try to resolve it, if we cannot resolve it then a full refund would be made.
If the product is not as described: A request based on this reason would be satisfied on a case by case basis. We would ask for you to mail what you had for a confirmation and replaced it, but if we cannot offer a replacement then we would offer you a full refund.
Regarding quality: we pride ourselves to ensure proper quality management practices and ensure all product meet the quality standard
Please note that our Customer service Team are ready to provide you an efficient & timely professional assistance. We want you to be assured that we would find the best convenient solution to resolve your queries.
Please contact us via the following email admin@visiontraders.com and we would be very glad to review your queries.
Please allow 48 hours for our Team to get back to you on your queries. Requests for a refund are accepted only within the period of 3 days after the course modules have been downloaded.
You nee to accompany your request with detailed and grounded reasons why you are applying for a refund. Please ensure that your request does not contradict our Terms and Conditions.
We will issue refund to you once we have received a Waiver of Copyright signed by you. A copy of the document would be send to you once after we have reviewed your refund request.
Please, acknowledge that by mutual consent exchange can be done to avoid a Refund.
